Registration and Demographics
R/Client Registration and Admissions allow an agency to quickly and efficiently capture important registration and demographic information. R/Client will automatically flag clients who have had a prior admission, and allow important information to be immediately reviewed. R/Client provides individual registration and screens for child and family members and significant others. All registration screens may be customized to your specific needs.

Case Management and Structure
R/Client is organized around the case concept. The individuals that comprise a case are considered members. The case structure shows the relationship of each member to the primary client. The case provides the ability to group all members of a case together, and allows for easier tracking, case management, and service coordination.

Service Reporting
The services you provide to primary clients, significant others, and child and family members are at the core of R/Client. R/Client lets you define the services you want to record, and how you want to record them. Services may be added or modified as your needs change. Special R/Client features allow group services to be easily recorded, and produce group schedules and attendance rosters. If desired, cancellations and no shows may also be recorded.

Hotline Recording
R/Client includes many special features to easily record and track statistics about hotline calls. Anonymous calls are handled with ease. R/Client hotline recording combines speed and efficiency to capture all the necessary information about a hotline call.

Referrals
R/Client provides the capability to record information about referrals of clients or other member types to other agencies for service or follow- up. This feature allows for improved tracking and case coordination. Information that may be captured includes date of referral, agency, or agency type, contact staff, status, reason, etc. Users may search for referrals by member, date range, or a combination of these elements.
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Incident Reporting
R/Client provides for extensive reporting about incidents. An Incident is defined as a specific event between one or more clients. An incident may, however, also refer to a series of events within a time period (e.g. months, years). The Incident may have occurred prior to the onset of service or during service delivery.

Education & Training
An important component of all agencies is education and training. R/Client provides features to capture and report on critical aspects of education and training events. This includes:

• Request Information
• Audience Characteristics
• Staffing and Materials
• Event Registration
• Service Reports and Analysis
• Evaluation

Document Imaging
This feature will allow users to scan and retrieve important documents into any section of R/Client. This includes, for example:

• Related Documents
• Case Notes
• Photos of case members for easy identification

Electronic Case Records
No more searching through large cabinet files or looking under drawers. R/Client provides an Electronic record which looks just like a file folder with tabs for different categories of information. Using the client case record, users can quickly view all important victim information.

Scheduling
The scheduling component of R/Client provides agencies with the ability to schedule both individual appointments, and groups for clients and other members. R/Client scheduling has an easy-to-use graphical interface with features that include finding open times for staff, viewing or browsing staff schedules, and schedule conflict checking.

R/Client allows users to customize the organization calendar (e.g. holidays, organization-wide events) as well as individual staff calendars (vacation, conferences, etc.). Once an appointment is scheduled, no further recording is necessary unless there is a cancellation or no show. Reports include daily and weekly staff schedules, schedules for a specific program and/ or location, and a full organization calendar.

Volunteer Management
Volunteers are a critical component of almost all non-profit agencies. R/Client provides the volunteer coordinator with the tools to greatly ease the tasks associated with volunteer management. Extensive demographic and biographic information can be maintained on both current and prospective volunteers, as well as the tracking and reporting of all volunteer services. Tracking prospective volunteers can be a tremendous asset in managing volunteer recruitment and selection. Scheduling information, such as the days and time volunteers are available, along with a volunteer skills database, will be a tremendous aid in scheduling volunteers and staffing special projects.

Personnel
R/ Client includes a comprehensive personnel database to assist in the management and administration of all staff and volunteers. Information that is contained in the system includes:

• Biographic and Demographic - age, sex, ethnic group, address, location, etc.
• Job and Position Information - job title, salary, work location, salary & amp; performance review dates, salary history, etc.
• Interests and Skills - skills database used primarily for volunteers
• Training, Conferences, and Awards - details of all mandatory and other training, as well as all conferences attended and awards received may be entered into the system.
• Reports such as personnel rosters, EEO compliance reports, reviews due, and many others assist greatly in agency personnel administration.