Registration and Demographics
The R/Client Registration and Admissions allow an agency to quickly and efficiently capture important registration and demographic information. R/Client will automatically flag clients who have had a prior admission, and allow important information to be immediately reviewed. R/Client provides individual registration screens for victims, child and family members, significant others, witnesses, homicide victims, and offenders. All registration screens may be customized to your specific needs.

Case Management and Structure
R/Client is organized around the case concept. Significant others, child, and family members, and an offender. The individuals that comprise a case are considered members. The case structure shows the relationship of each member to the victim. The case provides the ability to group all members of a case together, and allows for easier tracking, case management, and service coordination.

Service Reporting
The services you provide to victims, witnesses, significant others, and child and family members are at the core of R/Client. R/Client lets you define the services you want to record, and how you want to record them. Services may be added or modified as your needs change. Special R/Client features allow group services to be easily recorded, and produce group schedules and attendance rosters. If desired, cancellations and no shows may also be recorded.

Hotline Recording
R/Client includes many special features to easily record and track statistics about hotline calls. Anonymous calls are handled with ease. R/Client hotline recording combines speed and efficiency to capture all the necessary information about a hotline call.

Referrals
R/Client provides the capability to record information about referrals of victims or other member types to other agencies for service or follow-up. This feature allows for improved tracking and case coordination. Information that may be captured includes date of referral, agency, or agency type, contact staff, status, reason, etc. Users may search for referrals by member, date range, or a combination of these elements.
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Incident Reporting
R/Client provides for extensive reporting about incidents. An Incident is defined as a specific precipitating event between one or more victims and one or more offenders. An incident may, however, also refer to a series of events within a time period (e.g. months, years). The Incident may have occurred prior to the onset of service or during service delivery.

Victim Compensation Claim Tracking
Many organizations assist victims in completion of State Victim Compensation Claim forms. The Victim Compensation Claims Tracking module allows agencies to track the status of all claims, categorize claims by type, record payments, and analyze claims requested versus paid. A "To Do" or reminder section is provided to keep on top of outstanding tasks.

Document Imaging
This feature will allow users to scan and retrieve important documents into any section of R/Client. This includes, for example:

• Victim Compensation Claim Forms
• Police Reports
• Protection Orders
• Case Notes
• Court Orders
• Photos of case members for easy identification
  

Electronic Case Records
No more searching through large cabinet files or looking under drawers. R/Client provides an Electronic record which looks just like a file folder with tabs for different categories of information. Using the client case record, users can quickly view all important victim information.

Scheduling
The scheduling component of R/Client provides agencies with the ability to schedule both individual appointments, and groups for victims and other members. R/ Client scheduling has an easy-to-use graphical interface with features that include finding open times for staff, viewing or browsing staff schedules, and schedule conflict checking.

R/Client allows users to customize the organization calendar (e.g. holidays, organization-wide events) as well as individual staff calendars (vacation, conferences, etc.). Once an appointment is scheduled, no further recording is necessary unless there is a cancellation or no show. Reports include daily and weekly staff schedules, schedules for a specific program and/or location, and a full organization calendar.

Volunteer Management
Volunteers are a critical component of almost all non-profit agencies. R/Client provides the volunteer coordinator with the tools to greatly ease the tasks associated with volunteer management. Extensive demographic and biographic information can be maintained on both current and prospective volunteers, as well as the tracking and reporting of all volunteer services. Tracking prospective volunteers can be a tremendous asset in managing volunteer recruitment and selection. Scheduling information, such as the days and time volunteers are available, along with a volunteer skills database, will be a tremendous aid in scheduling volunteers and staffing special projects.

Personnel
R/Client includes a comprehensive personnel database to assist in the management and administration of all staff and volunteers. Information that is contained in the system includes:

• Biographic and Demographic - age, sex, ethnic group, address, location, etc.
• Job and Position Information - job title, salary, work location, salary & performance review dates, salary history, etc.
• Interests and Skills - skills database used primarily for volunteers
• Training, Conferences, and Awards - details of all mandatory and other training, as well as all conferences attended and awards received may be entered into the system.
• Reports such as personnel rosters, EEO compliance reports, reviews due, and many others assist greatly in agency personnel administration.
  

Offender Tracking
R/Client provides for extensive tracking and monitoring of information about offenders. This includes biographic and demographic information, prior aliases, and relationship to victim, Protection Orders, Legal Proceedings, and Incidents. With R/ Client, users can quickly ascertain if an offender has multiple victims.

Protection Orders
R/Client for Victim-Serving Agencies provides the capability to record information about Protection Orders. For each, the request date, outcome, and status may be recorded as well as important details such as issue and expiration dates, attorneys, and violations. Users may search for Protection Orders by the victim, offender, date, or a combination. From the Protection Order dialog, you may quickly view other Protection Orders for either the victim or the offender.

Legal Proceedings
R/Client provides extensive capabilities to record information about Legal Proceedings between victims and offenders. There are four dialogs used to capture information about Legal Proceedings.

Legal Proceedings - Contains information about the proceedings: Victims, Offenders, Proceeding type (e.g. preliminary, trial, etc.), schedule date, held date, legal staff (DA, Judge, etc.).
Charges - Allows entry of charges for each Offender.
Bond - Allows entry of bond information for each offender (amount, conditions, etc.).
Sentencing - Allows entry of sentencing information for each offender (minimum, maximum, release date, etc.).

Users may search for Legal Proceedings by victim, offender, date ranges, or a combination of these element.

Turnaways
For those agencies with shelters or safe houses, R/Client allows tracking of victims who may be turned away. Information that may be captured includes date of turnaway, reasons for turnaway, number of other child and family members, and a number of user-defined fields. The ability to track turnaways can be a valuable aid in ensuring continuity of care for victims.

Education & Training
A critical component of all agencies are education and training. R/Client provides features to capture and report on critical aspects of education and training events. This includes:

• Request Information
• Audience Characteristics
• Staffing and Materials
• Event Registration
• Service Reports and Analysis
• Evaluation