| The mission of our support department is to provide customers with courteous and responsive assistance in the use of our products, and ensure that you receive the maximum benefits for the software you have purchased. Our support staff can provide you with the answers you need and the solutions you want. Great Lakes provides a variety of support plans based upon your needs.
 Annual Phone Support and Software Maintenance Subscription
This plan is typically the most cost-effective option for our customers and includes:
Technical support via toll-free phone, fax, or e-mail.
With PC Anywhere, our support staff is able to solve problems as though we were sitting next to you.
Software upgrades
This includes a new version at least yearly, which takes advantage of the latest technologies and features requested by customers, as well as resolution of problems that may have occurred in earlier releases. The value of software upgrades alone can more than cover the cost of the annual subscription.
This plan is required for the first year and can be renewed annually to keep getting the best support and latest software releases.
Pay-Per-Call
An alternative to the Annual Phone Support and Software Maintenance Subscription is the Pay-Per-Call plan. If you expect your technical support needs to be limited over the coming year and do not contemplate upgrading, this option may prove to be economical. Software upgrades are not included in this plan.
Software Upgrades
Customers who are not on the Support and Maintenance Subscription Plan may purchase upgrades separately.
Web-based Support
Our web site includes a number of valuable support resources, including:
- R/Client knowledge base. Answers to many questions usually asked of technical support will be found here.
- Frequently Asked Questions (FAQs).
- Updates and "workarounds" to known problems.
- And much more.
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