Training is important both in getting started and at various times during the on-going use of R/Client. Training is especially critical during implementation, where the major focus is helping you set up R/Client to meet the specific needs of your agency. Our Implementing R/Client course shows you much more than which keys to press; and covers topics such as agency forms, reporting requirements, security issues, and other important information. We recommend four to five days of training to get you "up and running", with additional training later as you become more familiar with all of the R/Client features and capabilities.

Great Lakes offers a variety of training options to meet your needs. These include:

Great Lakes Training Institute:
A comprehensive set of R/ Client courses are provided at our corporate headquarters in Pittsburgh, Pennsylvania. Courses are scheduled frequently throughout the year to ensure availability. Each organization will have access to a computer to permit hands-on practice.

On- site Training:
Training can be provided on-site at your agency. This includes all courses provided by the R/Client Training Institute. Up to 15 staff may attend each course.

Modem Training:
After initial implementation, training may also be provided via modem. This can be a useful alternative for focusing on selected areas or needs.

Customized Training:
We will be glad to customize any course or training content area based upon the specific needs of your agency. We welcome the opportunity to develop new courses upon request. Please contact us for more details.

In addition to our courses and on-site training, our written documentation and implementation materials are comprehensive, easy- to read, and are not written in "geek". All agencies are provided with the following:

• R/Client User Manuals which are available on paper and on-line
• A Getting Started Guide and Workbook
• R/Client Quick System Administrators Guide
• R/Client Quick User Guide

E-Learning